Terms & Conditions

1. Acceptance of Terms

By accessing and using AssetTracker's asset management platform and services ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this Service.

These Terms & Conditions ("Terms") govern your use of our platform operated by AssetTracker ("us", "we", or "our").

2. Description of Service

AssetTracker provides a comprehensive asset management platform that enables organizations to track, manage, and maintain their assets throughout their lifecycle. Our services include:

• Asset tracking and inventory management
• Barcode scanning capabilities
• Employee assignment and transfer workflows
• Maintenance and repair tracking
• Reporting and analytics
• Integration capabilities
• Customer support services

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion.

4. Acceptable Use Policy

You agree not to use the Service to:

• Upload, post, or transmit any content that is unlawful, harmful, threatening, or inappropriate
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any part of the Service
• Use the Service for any illegal or unauthorized purpose
• Violate any applicable local, state, national, or international law
• Transmit any viruses, malware, or other malicious code
• Engage in any form of spam or unsolicited communication

5. Subscription Plans and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and asset limits. By subscribing to a paid plan, you agree to pay the applicable fees as described on our pricing page.

5.2 Billing and Payments

Subscription fees are billed in advance on a monthly or annual basis. All payments are non-refundable except as otherwise stated in these Terms or required by law.

5.3 Free Trial

We may offer a free trial period. At the end of the trial period, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

5.4 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. We do not provide refunds for partial months or unused portions of the Service.

6. Data and Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

You retain ownership of all data you submit to the Service. You grant us a limited license to use, store, and process your data solely for the purpose of providing the Service.

7. Intellectual Property Rights

7.1 Our Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of AssetTracker and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

7.2 Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.

7.3 Feedback

Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without any obligation to compensate you.

8. Service Availability and Support

8.1 Service Availability

While we strive to maintain high availability, we do not guarantee that the Service will be available 100% of the time. The Service may be subject to planned and unplanned downtime for maintenance, updates, or technical issues.

8.2 Customer Support

We provide customer support through various channels as described on our website. Support availability may vary based on your subscription plan.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ASSETTRACKER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

11. Indemnification

You agree to indemnify, defend, and hold harmless AssetTracker and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration or in the courts of Kenya, with jurisdiction in Nairobi.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

15. Entire Agreement

These Terms constitute the entire agreement between you and AssetTracker regarding the use of the Service and supersede all prior agreements and understandings, whether written or oral.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us: