Privacy Policy

1. Introduction

AssetTracker ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our asset management platform and related services.

This policy applies to all users of our services, including administrators, employees, and any other individuals whose data may be processed through our platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company details)
• Profile information and job titles
• Asset data (descriptions, serial numbers, locations, assignments)
• Communication data (support tickets, feedback, correspondence)
• Payment information (processed securely through third-party providers)

2.2 Information Automatically Collected

• Usage data (features used, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, error logs)
• Location data (if enabled for asset tracking purposes)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our asset management services
• Process transactions and manage billing
• Communicate with you about your account and our services
• Provide customer support and respond to inquiries
• Send important notices and security alerts
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and prevent fraud
• Develop new features and functionality

4. Information Sharing and Disclosure

We do not sell, rent, or share your personal information except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as cloud hosting, payment processing, and customer support tools.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at privacy@assettracker.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: